Invalid Email or Password or Incorrect credentials


If you are attempting to login and get an error of Invalid Email or Password or Incorrect credentials on both the UI and https://members-ng.iracing.com please reset your password.


This FAQ will help you reset your password:  Cannot Log In - How to Reset Your Password.


_________________________________________________________________________________________


Authentication Error

The authorization request has expired


If you are attempting to log in and get this "Authentication Error" this means that the log in page has timed out, for security purposes.

Please close the iRacing page, re-open and try again to enter your login credentials.


If you simply click the back arrow, you will receive another error-

INVALID APPLICATION- This request is Invalid 


Close the page completely and re-open to try again.


________________________________________________________________________________



Authentication Error

Invalid Scope- Subscription Inactive 


If you are attempting to log in and get "invalid scope- subscription inactive" error, this means that the account is inactive/expired and you need to renew the account before you are able to login successfully. Once you renew you can then log into the account.


_____________________________________________________________________________________________


Server error: invalid request

invalid client secret or password: not padded Base64 (length not evenly divisible by 4)


This is caused by JavaScript being disabled within your phone settings(for the companion app) or browser settings for your web iRacing log in.

Please enable JavaScript on your phone(for the companion app) or your browser for the iRacing website and try to log in again.


_____________________________________________________________________________________________



I can log into the member site, but not the UI


If you are able to log into https://members-ng.iracing.com, but not he UI, do you have a special character (an accent for example) in the password?  
If so, please follow the steps in this FAQ to change the password to only contain alphanumeric characters. 
Please also make sure your password is between 12 and 32 characters, contains at least one upper and lower case letter and one number.

Please try to log in again after successfully resetting the password.


If this does not resolve your issue, please attempt to log in here:  


If you are able to login successfully there, please attempt to log in again through the UI shortcut.

If still unsuccessful, please hover over your iRacing info bubble on the UI login box and it should look something like this-



If it does not look like this, please contact support@iracing.com with a screenshot of what you see here instead and a brief explanation of what the issue is.


____________________________________________________________________________________


I still can't log into the UI after successfully resetting the password


If the issue persists with the UI only, please follow the below instructions to clear the UI cache:


Please first quit the UI, then go to C:\Users\yourname\AppData\Roaming and delete the "iracing-electron" folder.


If you don't see this folder, it may be because it is hidden. In the File Explorer window, click View and then check "Hidden Items". See below for assistance.  


image


Another option to find the electron folder is to click into the My PC window and type %appdata% for the list to populate for the user logged into Windows. 


image

image

image


Once you have deleted the "iracing-electron" folder, log back into your iRacing account.


______________________________________________________________________________


I've successfully renewed my Steam based iRacing account through Steam, but can't log in


Please follow the steps in this FAQ:

https://support.iracing.com/support/solutions/articles/31000167305-i-have-a-successful-steam-renewal-but-iracing-account-still-inactive


_______________________________________________________________________________


I've renewed my direct iRacing account through Steam, but can't log in


Please see this FAQ:

https://support.iracing.com/support/solutions/articles/31000167303-renewing-account-with-steam


_________________________________________________________________________________


I can't launch the UI


There are three ways to launch the UI-


1. From the desktop icon- double click the icon





2. By clicking the Launch iRacing button at the top of https://members-ng.iracing.com 



Follow the prompts to allow iRacing to launch using your browser, or click the green LAUNCH iRacing UI button



3. Directly from where you have iRacing installed (by default, this is C:\Program Files (x86)\iRacing) in the UI folder and double-clicking "iRacingUI.exe"?


 
image

**Make sure that this location is the same as where your iRacing Service is running. To check, open your Windows Task Manager, look for the "iRacing.com Helper Service" process- right click and choose Properties - this will show you the location. 

If this works, please right-click the mouse and choose Create Shortcut. Please delete the old shortcut if you have one.

 


image


You can use this new desktop icon to launch the UI.


__________________________________________________________________________________



If you continue to have log in issues, please contact support@iracing.com for further assistance