If you cannot log into the UI and members.iracing.com and get an error of Invalid Email or Password or Incorrect credentials, please reset your password.


This FAQ will help you reset your password:  Cannot Log In - How to Reset Your Password.


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If you are not getting the invalid email or password error but need help logging into the members website (members.iracing.com) via a web browser (Google Chrome, Firefox, or Microsoft Edge), please try and log into the iRacing UI.


You should have these two icons on your Desktop:



Double-click iRacingUI


Enter your login information here:



If you successfully log in, you can use the iRacing UI (many features on the UI are not available on the member's website), or if you would like to go back to the website, you can click your Helmet at the top right and click 'Legacy Membersite.'



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If you are having issues launching the UI, there are three ways to do so:


1. From the desktop icon


2. By clicking the top of the iRacing members website (members.iracing.com)


3. Directly from where you have iRacing installed (by default, this is C:\Program Files (x86)\iRacing) in the UI folder and double-clicking "iRacingUI.exe"?
 
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**Make sure that this location is the same as where your iRacing Service is running. To check, open your Windows Task Manager, look for the "iRacing.com Helper Service" process- right click and choose Properties - this will show you the location. 

If this works, please right-click the mouse and choose Create Shortcut. Please delete the old shortcut if you have one. 

 

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You can use this new desktop icon to launch the UI.


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If the issue persists with the UI, please follow the below instructions to clear the UI cache:


Please first quit the UI, then go to C:\Users\yourname\AppData\Roaming and delete the "iracing-electron" folder.


If you don't see this folder, it may be because it is hidden. In the File Explorer window, click View and then check "Hidden Items". See below for assistance.  

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Another option to find the electron folder is to click into the My PC window and type %appdata% for the list to populate for the user logged into Windows. 


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Once you have deleted the "iracing-electron" folder, log back into your iRacing account.