If you are having issues logging into the members website (members.iracing.com) via a web browser (Google Chrome, Firefox or Microsoft Edge), please try and log in and use the iRacing UI (aka Desktop icon).


You should have these two icons on your Desktop:



Double click the iRacing iRacing UI to open the user interface.


Enter your log in information here:



You can either just run iRacing from here (there are many features here that are not available on the members website) or if you would like to go back to the website, you can click your Helmet at the top right and choose Classic Website.



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If you are having issues launching the UI, there are 3 ways to do so:


1. From the desktop icon


2. By clicking the top of the iRacing members website (members.iracing.com)


3. Directly from where you have iRacing installed (by default this is C:\Program Files (x86)\iRacing) in the UI folder and double clicking "iRacingUI.exe"?
 
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**Make sure that this location is the same as the location that your iRacing Service is running. To check, open your Windows Task Manager, look for the process called "iRacing.com Helper Service"
- right click and choose Properties - this will show you the location. 

If this works please right click the mouse and choose Create Shortcut. Please delete the old shortcut if you have one. 

 

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You can use this new desktop icon to launch the UI.


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If the issue persists with the UI, please follow the below instructions to clear the UI cache:


Please first quit the UI, then go to C:\Users\yourname\AppData\Roaming and delete the "iracing-electron" folder.


If you don’t see this folder, it may be because it is hidden. In the File Explorer window, click View and then check “Hidden Items”. See below  for assistance.  

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Another option to find the electron folder, is to click into the My PC window and type %appdata% for the list to populate for the user that is logged into Windows at that time. 


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Once you have deleted the "iracing-electron" folder, log back into your iRacing account. You may need to repeat these steps a few times before it works.