iRacing Support

Getting Started - New members 8

• How do I create an account
• I just signed up for iRacing - now what do I do?
• iRacing Basics - Getting Started
• How do I enter a race?
• How do I change my display name?

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Interested in joining iRacing? 5

• How much does it cost to use iRacing
• Is my computer good enough to run iRacing?
• What do I need to join iRacing? - Computer System Requirements
• What forms of payment does iRacing accept?
• What is iRacing?

Account Maintenance 19

• Will my subscription auto renew?
• How do I cancel my membership/subscription?
• Can I get a refund or trade cars and tracks?
• What if I buy a new computer; do I need to inform iRacing?
• How can I renew my membership early?

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Billing 8

• Can I use one credit card to sign up multiple family members?
• Why is it telling me Purchased Required after I Purchased the Content
• What do I do if I get an Error 40100 when trying to purchase
• How to use iRacing credits or dollars
• How to use Venmo

View all 8

General Questions 8

• Can I use iRacing logos?
• Does iRacing run on XBox or PS4? Or on a Mac?
• Can I install iRacing on my Mac?
• Does iRacing offer Gift Cards
• Can I send suggestions and feedback to iRacing about the product and service?

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How To Videos 13

• How To - Introduction
• How can I get out of Rookie class?
• How to use the iRacing UI
• How To - What are licenses
• How to - Safety Rating

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Installing 4

• How do I download and install the iRacing software.
• How do I Reinstall iRacing without having to download all of my content again?
• Can I download iRacing onto a second computer if I am a member?
• Do I have to have the software installed to access the website?

Updates 3

• Why do I keep getting "Get Required Updates" for mixed class series?
• Update Download Content Delivery Options
• Steam accounts getting "Content File Locked" error

Error Messages 35

• What does "System Not in Service" indicate?
• "iRacing is already running" message
• Cannot connect to Server
• How to resolve the SS-003 Error message
• How to get a Crash Report to submit to iRacing

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Graphics 6

• Graphics performance tip for increased FPS
• Graphics performance can affect your performance on-track
• Meter Box ("F" key in-game)
• What can I do about low FPS, Freezing, stuttering etc?
• Not able to configure graphics

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Updating 2

• Issues Updating the iRacing Software
• Verification Failure Error while Updating

Connection 7

• Disconnection issues (and have a Netgear router)
• What ports and IP addresses does iRacing use?
• Connection Type & Max Cars
• Why are Satellite connections are not supported?
• Using IPv6 (or a mix of IPv4 and IPv6)

View all 7

Steering Wheel, pedals, game controllers, joysticks 8

• Recommended Settings for Logitech Wheel and Pedals.
• Recommended settings for Thrustmaster controller
• How to Recalibrate my game controllers
• Steering Wheel Configuration & Calibration - steering linearity
• Undocumented ("Hidden") Feature: Active Yaw Axis Cockpit View ("DriverRotateHead")

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Sound 8

• Session Admin Chat Commands
• Spotter Functionality & Radio
• Mic not working (since Windows update)
• Use the Radio, Spectate, Spot for your Friends & Ghost Race!
• Using Third Party Spotter Packs

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Code of Conduct 3

• How to File a Protest
• Code Of Conduct
• How to file an Appeal

Points, Ratings and Results 18

• How are Series and Race Week Points Calculated?
• iRacing How-To: What are Licenses?
• What is the penalty for forfeiting a race?
• What is iRating
• How many racers have to be in a race for it to be official?

View all 18

Series and Sessions 18

• How do I join an official series?
• What is the difference between Testing, Practice, Qualifying, Time Trials and Races?
• I qualified 15th overall, but why did I start on the Pole in my race?
• iRacing Race Participation Credit program -- multiclass series and series with short schedules
• Team Driving

View all 18

Garage 2

• Load Custom Setups onto your Racecar!
• Where does the Simulator place my Chassis Setup files when I save them?

Replays 2

• Viewing Replays
• How to cut and save a replay

Other 12

• What is the difference between the Natural World and the Simulator?
• Sim Hot-Key Combinations
• Customizing Sim Hot-Key Combinations
• How do I add someone as a friend?
• Can I drive the sim offline?

View all 12

Cars 4

• Cars using the New Damage Model
• Pit Speed Limiters
• Transmission/Gearbox/Shifting Types & Method
• Vehicle Manuals

Steam Key 1

• How to Generate a Steam Key

Steam based account error solutions 0

Virtual Reality 2

• Dealing with Freezing and/or Stuttering Issues
• How to re-center your view for a Head Mounted VR Display

Multiple Screens 2

• Using 3 Monitors with NVIDIA Surround
• How to set up a 3 screen display using an ATI graphics card

Nvidia 3

• Troubleshooting NVIDIA Performance Issues
• Graphics card not listed when configuring my graphics in iRacing
• Performing a Clean Install of Graphics Drivers

iRacing AI 5

• How to use iRacing AI
• AI Rosters
• AI Paint Textures
• What content is currently available on AI
• Hosted AI FAQ

Painting 5

• How do I custom paint my iRacing cars?
• How do I paint my car, helmet or suit?
• iRacing.com Custom Paint Policy
• Paint Textures
• Templates to all iRacing cars, helmet and suits

Mod 1

• Is there any content that we're allowed to mod?

Hosted Sessions 3

• Set up your own Hosted Session!
• How much do hosted sessions cost?
• Setting up Heat races

Team Racing 3

• Team Driving
• The registration for this team is closed
• Concurrent Team Member Connection Limit

Tournament 2

• Host Your Own Tournament
• How to Host and Maintain a Tournament

Leagues 1

• How to run your own iRacing league

RaceRoom version 3

• How to check if a license is valid and/or expired
• System Not In Service error on Commecial website (Admin machine)
• Pods are not reporting (Admin machine)

Tradeshow version 4

• How to check if a license is valid and/or expired
• Content not showing up
• iRacing UI is launching instead of the sim
• AI Roster Guide for Trade Show

Release Notes 58

• 2022 Season 2 Patch 3 Release Notes [2022.05.02.02]
• 2022 Season 2 Patch 2 Release Notes [2022.04.06.03]
• 2022 Season 2 Patch 1 Release Notes [2022.03.15.01]
• 2022 Season 2 Release Notes [2022.03.08.01]
• 2022 Season 1 Patch 4 Release Notes [2022.02.12.02]

View all 58