iRacing Support

Interested in joining iRacing? 4

• How much does it cost to use iRacing
• Is my computer good enough to run iRacing?
• What do I need to join iRacing?
• What forms of payment does iRacing accept?

Getting Started 6

• How do I change my display name?
• iRacing Basics - Getting Started
• What does MPR mean on the Series Banner Link?
• Driver Aids
• How do I enter a race?

See all 6 articles

Account Maintenance 17

• Will my subscription auto renew?
• How do I cancel my membership/subscription?
• Can I get a refund or trade cars and tracks?
• What if I buy a new computer; do I need to inform iRacing?
• How can I renew my membership early?

See all 17 articles

Billing 3

• Can I use one credit card to sign up multiple family members?
• Why is it telling me Purchased Required after I Purchased the Content
• What do I do if I get an Error 40100 when trying to purchase

General Questions 5

• Can I use iRacing logos?
• Does iRacing run on XBox or PS4? Or on a Mac?
• Can I install iRacing on my Mac?
• Does iRacing offer Gift Cards
• Can I send suggestions and feedback to iRacing about the product and service?

Installing 4

• How do I download and install the iRacing software.
• How do I Reinstall iRacing without having to download all of my content again?
• Can I download iRacing onto a second computer if I am a member?
• Do I have to have the software installed to access the website?

Updates 2

• Why do I keep getting "Get Required Updates" for mixed class series?
• Update Download Content Delivery Options

Error Messages 31

• What does "System Not in Service" indicate?
• What ports does iRacing use?
• Can not connect to Server
• How to resolve the SS-003 Error message
• How to get a Crash Report to submit to iRacing

See all 31 articles

Graphics 5

• Graphics performance tip for increased FPS
• Graphics performance can affect your performance on-track
• FPS/Network Display Box ("F" key in-game)
• What can I do about low FPS, Freezing, stuttering etc?
• Not able to configure graphics

Updating 2

• Issues Updating the iRacing Software
• Verification Failure Error while Updating

Connection 5

• Disconnection issues (and have a Netgear router)
• Connection Type & Max Cars
• Why are Satellite connections are not supported?
• Using IPv6 (or a mix of IPv4 and IPv6)
• Gathering Ping / Trace Data for Troubleshooting

Steering Wheel, pedals, game controllers, joysticks 8

• Recommended Settings for Logitech Wheel and Pedals.
• Recommended settings for Thrustmaster controller
• How to Recalibrate my game controllers
• Steering Wheel Configuration & Calibration - steering linearity
• Undocumented ("Hidden") Feature: Active Yaw Axis Cockpit View ("DriverRotateHead")

See all 8 articles

Sound 6

• Session Admin Chat Commands
• Spotter Functionality & Radio
• Mic not working (since Windows update)
• Use the Radio, Spectate, Spot for your Friends & Ghost Race!
• How to use 3rd party spotter packs

See all 6 articles

Code of Conduct 3

• How to File a Protest
• Code Of Conduct
• How to file an Appeal

Points, Ratings and Results 15

• How are Series points Calculated?
• What are iRacing licenses?
• What is the penalty for forfeiting a race?
• What is iRating
• How many racers have to be in a race for it to be official?

See all 15 articles

Series and Sessions 17

• How do I join an official series?
• What is the difference between Testing, Practice, Qualifying, Time Trials and Races?
• I qualified 15th overall, but why did I start on the Pole in my race?
• iRacing Race Participation Credit program -- multiclass series and series with short schedules
• Team Driving

See all 17 articles

Garage 2

• Load Custom Setups onto your Racecar!
• Where does the Simulator place my Chassis Setup files when I save them?

Replays 2

• Viewing Replays
• How to cut and save a replay

Other 11

• What is the difference between the Natural World and the Simulator?
• Keyboard Shortcuts
• Sim Hot-Key Combinations
• How do I add someone as a friend?
• Can I drive the sim offline?

See all 11 articles

Virtual Reality 3

• Configuring iRacing to work with the Oculus Rift
• Freezing and/or Stuttering issues when using VR with iRacing
• How to re-center your view in the Oculus Rift

3-Screens 2

• How to set up a 3 screen display using nVidia GTX graphic cards
• How to set up a 3 screen display using an ATI graphics card

Nvidia 2

• Stuttering issues with Nvidia Graphics cards
• Graphics card not listed when configuring my graphics in iRacing

iRacing AI 3

• How to use iRacing AI
• AI Rosters
• AI Paint Textures

Painting 4

• How do I custom paint my iRacing cars?
• How do I paint my car, helmet or suit?
• iRacing.com Custom Paint Policy
• Paint Textures

Mod 1

• Is there any content that we're allowed to mod?

Hosted Sessions 3

• Set up your own Hosted Session!
• How much do hosted sessions cost?
• Setting up Heat races

Team Racing 3

• Team Driving
• The registration for this team is closed
• Concurrent Team Member Connection Limit

Tournament 2

• Host Your Own Tournament
• How to Host and Maintain a Tournament

Commercial version 3

• How to check if a license is valid and/or expired
• System Not In Service error on Commecial website (Admin machine)
• Pods are not reporting (Admin machine)

Tradeshow version 4

• How to check if a license is valid and/or expired
• Content not showing up
• Beta UI is launching instead of the sim
• AI Roster Guide for Trade Show